Refund policy

Refund Policy

Last updated: September 2026

Thank you for shopping at Oteliose. We want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

Returns

You have 30 days from the date you received your item to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by a receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable software or digital products
  • Items on sale or marked as final sale
  • Perishable goods

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received it. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Exchanges

If you received a defective or damaged item, we will exchange it for the same item. Please contact us before sending the item back.

Shipping Costs for Returns

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Refund Policy, please contact us: