Shipping policy

Shipping Details

Last updated: September 2026

Thank you for shopping at Oteliose. Below you will find all the information about our shipping policies and procedures.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an email notification with your tracking number once your order has been shipped.

Shipping Rates & Delivery Times

Shipping Method Estimated Delivery Cost
Standard Shipping (Domestic) 5–10 business days Calculated at checkout
Express Shipping (Domestic) 2–5 business days Calculated at checkout
International Shipping 10–21 business days Calculated at checkout

Delivery times are estimates and may vary depending on your location and carrier delays.

Free Shipping

We offer free standard shipping on orders over a certain amount. Please check our current promotions for details.

International Shipping

We ship to most countries worldwide. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost at checkout.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package via the carrier's website.

Shipping Restrictions

Some items may have shipping restrictions due to their size, weight, or the regulations of certain countries. If your order cannot be shipped to your location, we will notify you promptly.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

Address Changes

If you need to change your shipping address after placing an order, please contact us immediately. We are unable to change the address once the order has been dispatched.

Contact Us

If you have any questions about shipping, please contact us: